• Michelle P.

Accurate and timely patient data is crucial for healthcare professionals to make the best decisions. However, healthcare organizations are storing petabytes of medical imaging data, such as lab slides, X-rays, MRI scans, while also having a policy of never deleting this data. On top of that, researchers may even need this data indefinitely to be able to continue their work.

All of these images must be replicated, backed up and stored.

How are healthcare organizations dealing with an ever-expanding database? They are slowly increasing their investments in the cloud. This is not an easy decision, as security is always an issue with patient data. Also, tolerance for any downtime on these services is extremely low.

The right cloud solution will have two components. The first is to be able to move old, unused large image file into long-term storage, which may also simultaneously be cheaper. The second is to have fast access to the images which are needed and can facilitate a smooth experience so that healthcare professionals can focus on the data, not the storage of it.


The results of a survey conducted by Xtelligent Healthcare Media, which was commissioned by NextGen Healthcare, are that 83% of respondents think that “patient engagement solutions play a moderate to significant role in patient outcomes and organizational financial success”. There were a total of 103 healthcare providers and administrators who responded to the online survey. This survey confirms what can be thought of as an intuitive practice. Digital technology plays an ever-increasing role in modern day activities. It is only logical that healthcare should, and already has, meet patients where they spend most of their days: on their devices.

There were three large trends identified, specifically in regards to the inner workflow of an office. The first is that check-in workflows and telehealth are the most important out of all of the workflows, since they reduce the strain on the front-office staff as well as reduce time spent on paperwork. The second is that solutions which are able to integrate into existing platforms ease the burden on providers. In fact, many believe that the success of the digital technology lay in the adoption of the technology, not in the technology itself. Lastly, education and training in these technologies also decreases the administrative burden on healthcare providers.

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Mass vaccination sites were a great success. In California, the opening of nine mass vaccination sites provided the capacity to deliver more than 200,000 shots per week (link to article below). The approach that one of California’s leading health systems used to respond to the need for vaccinations was:

Site selection - The site must be accessible to a large enough population, with the capacity to vaccinate thousands of people per day. Research extended to event centers, large hotels and colleges. Nine were chosen.

Program management - These sites were new clinics that had to be fully staffed. There was a dual partnership between someone who was an “operations project manager” and a “facilities project manager” for each site. One oversaw the workflow, and the other the facility.

A dashboard management tool - This is where online communication was crucial. There was an online application that was a catch all for tracking, forecasting volume and implementing administration processes. Calculators were built in to make sure that the site didn’t go over capacity.

A mass vaccination playbook - The procedures within these mass vaccination sites were standardized and deployed over all of the sites.

One thing that can be learned from this deployment is that the availability and standardization of online resources allows for the processing of patients to go smoothly. While the volume of these operations was unprecedented, the processes and workflows can prove useful in other areas of healthcare.

Link to article referenced:

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