“When patients begin their journeys with a practice by self-scheduling appointments via the provider’s website, they gain comfort with online interactions and become more likely to engage with the practice online,” article linked below. Self-scheduling for patients is no longer something that is viewed as a novelty perk. Consumer expectations are shifting towards processes which are housed digitally.

The article mentions a survey which was conducted by the Harris Poll on behalf of NextGen Healthcare. The survey shows that 58% of patients want more online access to their healthcare providers. Unsurprisingly, this increases to 68% of patients aged 18 to 54.

From a patient's perspective, having an online process makes the whole experience more user-friendly. They may simply input times they would like their appointments, and the experience goes smoothly from there.

Link to article referenced:

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“Decision-making has one clear goal in medicine- the good of the patient. The digitalization of the healthcare environment has made the good of the patient increasingly dependent on the intelligent use of data,” article linked below.

The use of data in healthcare is the new frontier in medicine. The current challenge is to be able to bring together many different sources of data - clinical, radiological, laboratory and observational - while making sure that the patient’s wishes are being met. These complex decision-making processes often fail. They can be inaccessible, too extensive or even unstructured.

Data is useless unless it can be transformed into actionable insights. For this reason, many advanced solutions try to provide insights which were algorithmically acquired. This means that much of the data that is stored electronically is not used at all.

A digital solution to this problem must be very flexible and all-encompassing. It must provide clinical support, patient summaries and much more. “Innovative medical technologies can supply healthcare providers with the digital infrastructure that is simple, versatile and adaptable.” An integrated and interoperable system will promote holistic decision making and improve the efficiency of healthcare services.

Link to article referenced:

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Studies which look into burnout and job satisfaction in healthcare tend to focus on physicians. However, there is a whole network of people that work around these physicians to facilitate the practice of healthcare. The strain of burnout is not only shouldered by physicians, but by non-physician healthcare workers such as nurses, receptionists, administrative office support workers, business professionals, technicians and technologists.

“Overall baseline rates of high emotional exhaustion, high depersonalization and overall burnout were 21.9%” (link). There should be more research to see how work environments can be improved so that non physicians are happier and burnout can be reduced.

Link to article referenced:

Read the full study: here

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