“In today’s consumer-driven, value-based health care market, patient and physician loyalty are two of the most important concerns facing healthcare leaders” is a quote from the article, linked below.

The COVID-19 pandemic has accelerated the trend towards consumer-based healthcare. As such, it is becoming increasingly simple for patients to switch providers according to their needs. However, organizations have to depend on their patient bases to stay afloat. A practice that cannot achieve high patient satisfaction and therefore drive patient loyalty may not be able to afford to stay open.

It is the perceptions of care and respect that most highly influence whether a patient will recommend a practice to a friend or family member. This perception of teamwork must extend throughout the whole practice. If only the doctors and nurses are perceived to be respectful, patients are not likely to recommend the practices.

The way that this patient and physician loyalty can be achieved is to understand how physician engagement and patient loyalty are linked. Medical practices which have the systems to serve both their physicians and patients will reap the benefits of not only patient satisfaction, but also high performance.

Link to article referenced:

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Updated: Sep 1, 2021

In recent Healthcare IT news, Fiona Stanley Hospital has begun using several specialized services covering their service desk, network infrastructure, and enterprise and compute teams. This new advancement comes as they partner with Serco Asia Pacific, allowing them to virtualize more medicals services and reduce Covid-19 interaction. Many companies like Serco are offering such services to different healthcare companies to both streamline their services and open up new public sector jobs.

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Updated: Sep 1, 2021

A recent article (link below) describes the push for more people to get screened for lung cancer. Both environmental and genetic conditions can affect lung health, even with a person who hasn’t consumed any form of tobacco. Therefore, it is important to have easy access to schedule an appointment and ensure that your health is a top priority. Given that COVID-19 has also been a contributor to delaying much needed screenings for diseases such as lung cancer, regular health checkups are needed now more so than in previous years. The American Cancer Society currently recommends annual lung cancer screening using low-dose CT scans for healthy patients aged 55-74 years who smoke or quit smoking within the last 15 years and have smoked at least 1 pack a day for 30 years.

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